Our international returns process has recently changed.
If you placed an order from outside the U.K. before January 25th 2023, please follow the instructions at the bottom of this page.
If you are returning an order from anywhere outside the U.K. and your order was placed on or after January 25th, please tap here to register your return in our international returns portal. You can arrange your own carrier or use our paid returns service. Whichever option you choose, your return must be registered using the returns portal. See below for more information.
How much does an international return cost?
The cost of returning a parcel from outside the U.K. will vary by country. When you access our international returns portal you will be given the option of arranging and paying for your own return, or using our paid returns service. Whichever option you choose, your return must be registered using the returns portal.
If you choose to arrange your own return, please use a tracked service and obtain an official receipt of postage, in case your carrier loses your return in transit.
If you choose to use our paid returns service, the cost of your return will be quoted in the returns portal and will be deducted from the final amount credited back to you when your return is processed.
Will any import duties be refunded?
We're unable to refund any import duties paid on the original parcel.
Can I exchange an international order?
Unfortunately we cannot currently offer exchanges outside the U.K. But you can of course return your item for a refund and place a new order for the new size/colour.
If you are returning an order from outside the U.K. and your order was placed before January 25th, please follow these instructions.
Customers in the USA, Germany, France, Netherlands, Austria, Belgium, Sweden or Denmark. Please tap here here to use our returns portal.
Customers in Australia, Canada, Ireland, Italy, Poland, Portugal, Spain.
|Australia||Active - Ezi - - Lucy and Yak|
|2/2-4 Federation Way,|
|Canada||Shipero - EZI - - Lucy and Yak|
|5900 14th Avenue|
|ON L3S 4M4|
|Ireland||Coll-8 Logistics - EZI - Lucy and Yak|
|Unit 2, Baldonnell Business Park|
|Italy||IFS - Ezi Returns - Lucy and Yak|
|Via dell'Industria 58/A|
|20037 Paderno Dugnano|
|Poland||Retco - EZI RETURNS - Lucy and Yak|
|ul. Parzniewska 18 bud 2|
|Portugal||MULTISOURCE - EZI - Lucy and Yak|
|Estrada de Santo Antão, 9|
|IC2 – Pavilhão D|
|Spain||DEVO EZI - Lucy and Yak|
|Calle Narcis Monturiol 41|
Customers anywhere else in the world, not listed above. Please tap here here to use our returns portal for all orders placed before January 25th 2023.
You will be asked to arrange and pay for your own shipping method. Please use a tracked shipping method where possible as you will be liable for any untracked parcels which are lost in transit.