The cost of returning a parcel from outside the U.K. will vary by country. When youaccess our international returns portalyou will be given the option of arranging and paying for your own return, or using our paid returns service. Whichever option you choose, your return must be registered using the returns portal.
If you choose to arrange your own return, please use a tracked service and obtain an official receipt of postage, in case your carrier loses your return in transit.
If you choose to use our paid returns service, the cost of your return will be quoted in the returns portal and will be deducted from the final amount credited back to you when your return is processed.
Will any import duties be refunded?
We're unable to refund any import duties paid on the original parcel.
Can I exchange an international order?
Unfortunately we cannot currently offer exchanges outside the U.K. But you can of course return your item for a refund and place a new order for the new size/colour.
International Orders Placed Before January 25th 2023
If you are returning an order from outside the U.K. and your order was placed before January 25th, please follow these instructions.
Customers in Australia, Canada, Ireland, Italy, Poland, Portugal, Spain.
If you would like to return any items, firstly complete the form that came with your order and enclose it in your returns parcel with the item(s) you wish to return. If you no longer have this form, include a note with your full name and order number inside the parcel. Use the original packaging if possible.
Write ‘RETURN’ and your order number on the outside of the parcel.
Use the table below to find the returns depot address for your country. Write the address on the outside of your parcel.
Take your parcel to your nearest post office and send it to the relevant depot. Make sure you keep your proof of postage receipt for tracking your parcel online. Returns fees will vary by country.
We’ll email you when your return has been processed. Please note, this can take up to 6 weeks. If you have any questions, pleasecontact us.
Active - Ezi - - Lucy and Yak
2/2-4 Federation Way,
Shipero - EZI - - Lucy and Yak
5900 14th Avenue
ON L3S 4M4
Coll-8 Logistics - EZI - Lucy and Yak
Unit 2, Baldonnell Business Park
IFS - Ezi Returns - Lucy and Yak
Via dell'Industria 58/A
20037 Paderno Dugnano
Retco - EZI RETURNS - Lucy and Yak
ul. Parzniewska 18 bud 2
MULTISOURCE - EZI - Lucy and Yak
Estrada de Santo Antão, 9
IC2 – Pavilhão D
DEVO EZI - Lucy and Yak
Calle Narcis Monturiol 41
Rest Of The World Orders Placed Before January 25th 2023