Dear Lucy & Yak community,
We hope you are doing ok and you and your family and friends are staying safe.
Here we are again. In light of the UK Government’s announcement of a national lockdown in England as of Thursday 5th November, we wanted to send you an update from us. As ever, our number one priority is the wellbeing of our teams across Brighton, Barnsley and India and our community.
What this means for us:
- Our Lucy & Yak Brighton store will temporarily close from Thursday 5th November to 2nd December. We look forward to welcoming you back again in store when it is safe to re-open.
- The good news is that you can find us online at www.lucyandyak.com and our website is open 24/7! We will continue to despatch your online orders, our Depop store will remain open and you will be able to send us your returns/exchanges as normal. Any purchases from the store that you wish to return or exchange, we can help you with this virtually through our lovely Customer Happiness team – just contact them at firstname.lastname@example.org
- What is different this time? Following the last lockdown, we have already put in place a number of key measures to ensure that we can continue to maintain social distancing and provide a safe working environment for our operational teams. Our logistics teams trialed this process back in May and we were happy that the teams felt safe and comfortable. This is still in place;
- A warehouse layout change with clearly marked work zones, ensuring a 2-metre distance at all times
- Shorter shifts, staggered working hours and breaks
- A daily cleaning procedure for all areas and workstations
- Personal Protection Equipment for all staff
- Updated safety and new processes signage installed in all work areas
If you would like help with any aspect of your order, as always, our lovely Customer Happiness team are working from home and can help with any other areas! Please feel free to contact them at email@example.comWe also wanted to say a huge thank you again for all your support, as an independent business these are trying times for all and we appreciate every single one of you.
Sending love to you, your family and friends.
Stay safe and take care of yourselves,
Lucy & Yak team