When are you restocking?
Most of our dungarees are handmade by our small team of tailors and we usually receive deliveries from India every 4-5 weeks. On the product page, you can sign up to receive an email notification when the item is back in stock.
Will limited editions be restocked?
Generally, our limited editions are stocked only the one time and aren’t part of our permanent collection.
Do DPD deliver on Saturday?
Next day delivery is Monday-Friday and excludes weekends. You may be able to upgrade to Saturday delivery, via the DPD app.
How can I tie the straps?
We have a blog here on how to tie the straps into a bow!
Which packaging do you use?
Each order is parcelled in a recycled drawstring fabric bag and then sent in a paper bag. Our drawstring bags are made from fabric that is typically used to produce saris, which are mainly nylon or polyester, that would have otherwise been wasted.
How can I dispose of the clear biodegradable poly bag?
These can be disposed in a normal household bin. The packaging will degrade in landfill in around 12 to 24 months. Our bags are made from polythene and contain additives that act as catalysts to accelerate the degradation process. More info can be found here.
My item has now gone into sale, can you refund the difference?
We're unable to refund the price difference, however if you're within the 30 days, you can always return and reorder.
Will you be making kid’s clothes?
We don't currently have plans to make any children’s clothes. We only work with a small team of tailors so are only able to keep up with our adult range at the moment. It could be something we'll consider in the future.
Can I dye my Lucy and Yaks?
We wouldn't recommend dying your Lucy and Yaks as some dye can weaken the structure of our fabric. Any dyed items will be exempt from warranty. If you would like to request a colour for our next designs, please pop us an email!
When will my return be processed?
We try our best to process returns as quickly as we can, however please allow 7-10 working days to your return to be processed (UK). International returns can take up to 3 months to reach us but please contact our Customer Happiness team here, if you have any questions.
Will I get my shipping refunded if I return?
We will refund the standard delivery costs if you paid for delivery and return your full order. If you upgraded to next day delivery, you will receive a refund for the £3.50 standard shipping.
Are returns free from outside the UK?
No, unfortunately we’re not able to cover the cost of returns outside of the UK, however we do have a domestic returns address for some countries.
Can I use more than one gift card at the same time?
Yes, you can use multiple gift cards, however these don’t work with other codes such as promos and discounts.
I haven’t received loyalty points for my recent purchase.
We have a 40 day approval period on loyalty points for new purchases. This is to cover our 30 day returns period + delivery time. Your points will show as ‘pending’ on your account and can be used after the 40 days.
Do you offer work experience at Lucy and Yak?
We’re super busy at L&Y HQ so aren’t currently offering any work experience positions or internships.
If you’d like to work with us in the future, you can send your CV to firstname.lastname@example.org and we’ll get in touch if we have any opportunities available.
Do you offer student discount?
We don’t currently offer student discount online, however this is something we’re looking into introducing. If you visit us in our Brighton store, you can show your student ID card for 10% off.
Do you donate raffle prizes for charity events?
We receive a lot of requests for charity donations and are not always able to reply to all requests! Lucy & Chris are already working with a charity in India called Fior Di Loto. To contact us about a charity donation, please visit the PR and collaborations page.