Customers in the USA, Germany, France, Netherlands, Austria, Belgium, Sweden or Denmark. Please tap here to use our returns portal.
Customers in Australia, Canada, Ireland, Italy, Poland, Portugal, Spain.
|Australia||Active - Ezi - - Lucy and Yak|
|2/2-4 Federation Way,|
|Canada||Shipero - EZI - - Lucy and Yak|
|5900 14th Avenue|
|ON L3S 4M4|
|Ireland||Coll-8 Logistics - EZI - Lucy and Yak|
|Unit 2, Baldonnell Business Park|
|Italy||IFS - Ezi Returns - Lucy and Yak|
|Via dell'Industria 58/A|
|20037 Paderno Dugnano|
|Poland||Retco - EZI RETURNS - Lucy and Yak|
|ul. Parzniewska 18 bud 2|
|Portugal||MULTISOURCE - EZI - Lucy and Yak|
|Estrada de Santo Antão, 9|
|IC2 – Pavilhão D|
|Spain||DEVO EZI - Lucy and Yak|
|Calle Narcis Monturiol 43|
Customers anywhere else in the world, not listed above. Please tap here here to use our returns portal.
You will be asked to arrange and pay for your own shipping method. Please use a tracked shipping method where possible as you will be liable for any untracked parcels which are lost in transit.
Will my international shipping fees be refunded?
International shipping fees will not be refunded.
Will any customs charges be refunded?
We're unable to refund any customs charges paid on the original parcel.
Can I exchange an international order?
We’re only able to offer exchanges within the UK. But you can return your item for a refund and re-order the new size/colour.
If you are a UK customer, please tap this link for UK returns instructions.