International Returns

International Returns

Customers in the USA, Germany, France, Netherlands, Austria, Belgium, Sweden or Denmark. Please tap here to use our returns portal

Country Returns Fee
USA $9.95
Germany €5.99
France €5.99
Netherlands €5.99
Austria €9.99
Belgium €9.99
Sweden €9.99
Denmark €9.99

 

Customers in Australia, Canada, Ireland, Italy, Poland, Portugal, Spain. 

  1. If you would like to return any items, firstly complete the form that came with your order and enclose it in your returns parcel with the item(s) you wish to return. If you no longer have this form, include a note with your full name and order number inside the parcel. Use the original packaging if possible.
  2. Write ‘RETURN’ and your order number on the outside of the parcel.
  3. Use the table below to find the returns depot address for your country. Write the address on the outside of your parcel.
  4. Take your parcel to your nearest post office and send it to the relevant depot. Make sure you keep your proof of postage receipt for tracking your parcel online. Returns fees will vary by country.
  5. We’ll email you when your return has been processed. Please note, this can take up to 6 weeks. If you have any questions, please contact us.
           Country Returns Address
          Australia Active - Ezi - - Lucy and Yak
          2/2-4 Federation Way,
          Mentone
          3194
          Canada Shipero - EZI - - Lucy and Yak
          5900 14th Avenue
          Markham
          ON L3S 4M4
          Ireland Coll-8 Logistics - EZI - Lucy and Yak
          Unit 2, Baldonnell Business Park
          Baldonnell
          D22 XK20
          Italy IFS - Ezi Returns - Lucy and Yak
          Via dell'Industria 58/A
          20037 Paderno Dugnano
          Milano
          Poland Retco - EZI RETURNS - Lucy and Yak
          ul. Parzniewska 18 bud 2
          05-800
          Pruszków
          Portugal MULTISOURCE - EZI - Lucy and Yak
          Estrada de Santo Antão, 9
          IC2 – Pavilhão D
          2440-901 Batalha
          Spain DEVO EZI - Lucy and Yak
          Calle Narcis Monturiol 43
          29605 Marbella
          Malaga

              Rest Of The World

              Customers anywhere else in the world, not listed above. Please tap here here to use our returns portal.

              You will be asked to arrange and pay for your own shipping method. Please use a tracked shipping method where possible as you will be liable for any untracked parcels which are lost in transit.

              *Please note:
              • Tights, briefs, earrings and soaps are non-refundable for hygiene reasons.
              • Returned items must be unwashed, unworn, with no marks or dirt and with their original tags. Your return may be refused if any items are returned in an unsatisfactory condition.  
              • If your Yaks develop a fault more than 30 days and less than one year after you received them, please contact us for assistance.

              International Returns FAQs

              Will my international shipping fees be refunded?

              International shipping fees will not be refunded.

              Will any customs charges be refunded?

              We're unable to refund any customs charges paid on the original parcel.

              Can I exchange an international order?

              We’re only able to offer exchanges within the UK. But you can return your item for a refund and re-order the new size/colour.

              If you are a UK customer, please tap this link for UK returns instructions.