Given the recent UK lockdown measures, we have extended our returns period. Any orders placed between 1st November 2020 - 31st January 2021 can be returned to us for a refund or like-for-like exchange, until the 1st March 2021. For anything ordered outside of these dates, the normal returns period applies. See below for more info:
Although we hope you love your Lucy and Yaks, there may be times when you need to return items to us. You have 30 days from the date you receive your order, to return anything to us for a refund only (*exclusions apply). Please note, we don’t offer exchanges outside of the UK.
To do so, simply follow the instructions below:
- Complete the slip that came with your order and enclose it in the parcel with the item(s) you wish to return. If you no longer have the slip, just add a note of your name and order number inside the parcel. Use the original packaging if possible.
- Write ‘RETURN’ and your order number on the outside of the parcel.
- Use the chart below to find the returns address for your country. Write the address on the outside of your parcel.
- Take your parcel to your nearest post office. Make sure you keep your proof of postage receipt for tracking your parcel online.
- Time to relax! We’ll drop you an email when your return has been processed. Please note, this can take up to 6 weeks to process. If you have any questions, you can contact our Customer Happiness team here.
- Briefs, earrings and soaps are non-refundable for hygiene reasons.
- We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition.
BA Trading - EZi - Lucy and Yak
LUCYANDYAK - EziReturns
|France||Ezi Returns – LUCYANDYAK
70 Avenue Jean Jaurès
Bagneres de Luchon
|Germany||Ezi Returns - LUCYANDYAK
|Italy||Ezi Returns - LUCYANDYAK
Via Ezio Vanoni, 5
20037 Paderno Dugnano
Retco - Ezi - LUCYANDYAK
DEVO EZI - Lucy and Yak
Calle Narcis Monturiol 41
Trulogic - EZI - Lucy and Yak
5401 NW 72nd ave
Miami FL 33166
|Rest of World||Lucy and Yak
Unit 22 Valley Road
Faults: 365 Day Returns
Will my shipping be refunded?
International shipping costs will not be refunded, unless your order is faulty.
Will any customs charges be refunded?
We're unable to refund any customs charges paid on the original parcel.
Are international returns free?
No, we’re unable to cover the cost of returns outside of the UK, however we do have a number of domestic returns addresses in some countries.
Can I exchange?
We’re only able to offer exchanges within the UK. But you can return your item for a refund and re-order the new size/colour.
Can I return a sale item?
Yes, sale items can be returned for a refund.