To do so, simply follow the instructions below:
- Complete the slip that came with your order and enclose it in the parcel with the item(s) you wish to return. If you no longer have the slip, just add a note of your name and order number inside the parcel. Use the original packaging if possible.
- Write ‘RETURN’ and your order number on the outside of the parcel.
- Use the chart below to find the returns address for your country. If there isn't a depot in your country but there is in a country nearby, you can return the parcel there rather than sending it back to the UK. Write the address on the outside of your parcel.
- Take your parcel to your nearest post office. Make sure you keep your proof of postage receipt for tracking your parcel online.
- Time to relax! We’ll drop you an email when your return has been processed. Please note, this can take up to 6 weeks to process. If you have any questions, you can contact our Customer Happiness team here.
- Tights, briefs, earrings and soaps are non-refundable for hygiene reasons.
- We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition. Returns need to be made unwashed, unworn and with their original tags.
BA Trading - EZi - Lucy and Yak
LUCYANDYAK - EziReturns
|France||Ezi Returns – LUCYANDYAK
70 Avenue Jean Jaurès
Bagneres de Luchon
|Germany||Ezi Returns - LUCYANDYAK
|Italy||Ezi Returns - LUCYANDYAK
Via Ezio Vanoni, 5
20037 Paderno Dugnano
Parcel NL - Ezi Returns - Lucy and Yak
7532 SN Enschede
Retco - Ezi - LUCYANDYAK
DEVO EZI - Lucy and Yak
Calle Narcis Monturiol 41
CFS - EZI - Lucy and Yak
5401 NW 72nd ave
Miami FL 33166
|Rest of World||
Lucy and Yak
Faults: 365 Day Returns
Will my shipping be refunded?
International shipping costs will not be refunded.
Will any customs charges be refunded?
We're unable to refund any customs charges paid on the original parcel.
Are international returns free?
No, we’re unable to cover the cost of returns outside of the UK, however we do have a number of domestic returns addresses in some countries.
Can I exchange?
We’re only able to offer exchanges within the UK. But you can return your item for a refund and re-order the new size/colour.
Can I return a sale item?
Yes, sale items can be returned for a refund.