International Returns

Covid-19 Extended returns period:

Given the recent UK lockdown measures, we have extended our returns period. Any orders placed between 1st November 2020 - 31st January 2021 can be returned to us for a refund or like-for-like exchange, until the 1st March 2021. For anything ordered outside of these dates, the normal returns period applies. See below for more info:

 

Although we hope you love your Lucy and Yaks, there may be times when you need to return items to us. You have 30 days from the date you receive your order, to return anything to us for a refund only (*exclusions apply). Please note, we don’t offer exchanges outside of the UK.

To do so, simply follow the instructions below:

  1. Complete the slip that came with your order and enclose it in the parcel with the item(s) you wish to return. If you no longer have the slip, just add a note of your name and order number inside the parcel. Use the original packaging if possible.
  1. Write ‘RETURN’ and your order number on the outside of the parcel.
  1. Use the chart below to find the returns address for your country. Write the address on the outside of your parcel.
  1. Take your parcel to your nearest post office. Make sure you keep your proof of postage receipt for tracking your parcel online. 
  1. Time to relax! We’ll drop you an email when your return has been processed. Please note, this can take up to 6 weeks to process. If you have any questions, you can contact our Customer Happiness team here.

*Please note:

  • Briefs, earrings and soaps are non-refundable for hygiene reasons.
  • We have the right to refuse a refund if the item is returned to us in an unsatisfactory condition.
 Country Returns Address
Australia

BA Trading - EZi - Lucy and Yak
143 Tranquil drive
Carramar WA 6031
Canada

LUCYANDYAK - EziReturns
C/O Delivery Net
45 Mural Street, #3
Richmond Hill, ON L4B 1J4
France Ezi Returns – LUCYANDYAK
70 Avenue Jean Jaurès
Bagneres de Luchon
31110
Germany Ezi Returns - LUCYANDYAK
Industriestraße 30
21394 Kirchgellersen
Italy Ezi Returns - LUCYANDYAK
Via Ezio Vanoni, 5
20037 Paderno Dugnano
Milano
Poland

Retco - Ezi - LUCYANDYAK
ul. Parzniewska 18 bud 2
Pruszków
05-800

Spain DEVO EZI - Lucy and Yak
Calle Narcis Monturiol 41
29603 Marbella
Malaga
USA 
Trulogic - EZI - Lucy and Yak
5401 NW 72nd ave
Miami FL 33166
USA
Rest of World Lucy and Yak
Unit 22 Valley Road
Wombwell
Barnsley
United Kingdom
S73 0BS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Faults: 365 Day Returns

After our standard 30 day returns period, until the first anniversary of your order, you can return anything that develops a fault and therefore does not meet your expectations. Please contact our customer happiness team here and they'll be happy to help. We will give you the option of exchanging your item or receiving store credit for the amount you paid. Should anything spring a fault in the first 6 months, we will process a refund if you'd prefer. 
*excessive wear and tear, accidental damage and clothing that has been customised in any way, doesn’t qualify.

 

Will my shipping be refunded?

International shipping costs will not be refunded, unless your order is faulty.

Will any customs charges be refunded?

We're unable to refund any customs charges paid on the original parcel.

Are international returns free?

No, we’re unable to cover the cost of returns outside of the UK, however we do have a number of domestic returns addresses in some countries.

Can I exchange?

We’re only able to offer exchanges within the UK. But you can return your item for a refund and re-order the new size/colour.

Can I return a sale item?

Yes, sale items can be returned for a refund.

Can I return my Depop purchase?
Yes, you can use the appropriate address (above) to return your Depop purchase. Please include your Depop username and Paypal email address, inside the parcel.