USA & Canada Returns
We offer 30 days from the date you receive your order for a Refund.
Please be sure to return your items in the same condition as you received them as we're unable to refund items that have been worn or washed.
Return your Lucy & Yaks using the address below:
Lucy & Yak, C/O Zipex, Dept 98-0014, 8401 NW 17th St, Miami, FL, 33191, USA
Returns are shipped to the UK from our Miami depot once every few weeks so please allow 4-6 weeks for your refund and please keep hold of your tracking info.
Please include a note of your name and order number inside your returns parcel. Please also ensure 'RETURN' is written on the outside of the parcel. We're unable to process returns without this information.
Earrings and soaps are non-refundable for hygiene reasons, unless they are faulty.
We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception. We must stick to the returns policy. We will not refund or exchange outside of this period, without exception. We cannot be responsible for the loss or damage of any returned parcels, so please keep your tracking number.
It can take 5 to 10 days working days for your refund to reach you, depending on your bank.
After the initial returns period, until the first anniversary of your order, you can still return anything that doesn't meet your expectations. (Slip'n'trip damage, clothing that has been caught, mauled by pets or worn while decorating etc doesn't qualify). If you're not happy, we will give you store credit for the amount you paid for that item.
We really are doing our best to make every part of your Lucy & Yak experience as pleasant as possible, however we are processing such high volumes of orders that the flexibility that we would like to offer you is becoming difficult to provide. If you think we can improve or you've been disappointed in any way, please don't hesitate to contact us here and give us chance to resolve any issues.
If you think we're doing an awesome job and want to give us a 5 star review, please leave one on our facebook page here.
Love, Lucy & Chris