Ecommerce Manager

Reporting into the Head of Digital, the Ecommerce Manager is an important new role for Lucy & Yak as we continue to grow our brand both in the UK and internationally.

Most importantly - we are looking for a superstar to join the team who will help us continue the amazing success we have enjoyed so far!

Key Responsibilities:

  • Ensuring Lucy & Yak’s website provides an amazing, on brand experience for all customers, every day.
  • Analysing and reporting on all relevant aspects of the Ecommerce business.
  • Supporting the digital team with delivery of the Ecommerce strategy and plans which continually improve Lucy and Yak’s KPI performance, including sales revenue, conversion rate, AOV, IPB, bounce rate, exit rate.
  • Working with the product, creative and merchandising teams to ensure that products are always displayed in the right place, at the right time, to the highest possible standards.
  • Working with the creative and digital marketing teams to deliver hero messaging in line with the brand marketing plan and provide seamless, relevant customer journeys between each marketing channel and the Ecommerce website.
  • Managing and optimising Shopify and connected plug-ins alongside the in-house web developer.
  • Bringing recommendations for opportunities and solutions to improve website UX functionality and customer experience.
  • Monitoring industry and competitor activity, presenting relevant information and opportunities to the business.
  • Ensuring the website has the capacity and capabilities to meet the current and future needs of the business.

What are we looking for? 

  • 3-4 years' relevant Ecommerce experience.
  • Experience in a Retail, B2C or Ecommerce trading background.
  • Experience in online apparel is desirable but not essential (Shopify is also a big bonus!).
  • Analytically minded and able to use customer data to inform strategy across eCommerce.
  • A positive, communicative and passionate self-starter attitude!

What exciting things should you know about Lucy & Yak?  

  • We are a Living Wage employer and constantly strive for fairness.  
  • We work every day to improve our social and environmental impact (see website for more details).  
  • We are trialling a 4 day working week, because we believe life is too short to be at work all the time. 
  • Growth - we are one of the most exciting & fastest growing brands in the UK and can’t wait to welcome more people into the business to join us on this mission!  

 The fine print… 

  • Based in Brighton (partial remote working supported).
  • Permanent role.
  • 4 day working week.
  • Salary - up to £38,000, experience dependant.
  • CLOSING DATE - 8/07/22

Please send a copy of your CV to