It's no trouble to return your items to us, you can use our returns portal here! If you have any questions about using this portal, you should be able to find your answers in our FAQ Help Centre - but if you have any trouble and need some further help, you can drop our Customer Happiness team a message here.
Swap Protect offers package protection that gives you peace of mind:
- Coverage against loss, theft, or damage in transit.
- Instant resolution of shipping issues with just a few clicks.
- Item refund or replacement, pending availability.
- 24/7 claim support with Swap Protect.
Swap offers tracking services and shipping protection extending coverage to online purchases that are lost or damaged in transit, or stolen immediately after the carrier's proof of delivery where Swap Protect traces the delivery status of the shipment.
Carbon neutral shipping is offered free of charge by Swap for all protected purchases. Carbon is offset via Swap's partner Tree Nation.