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To save you time, you might find the answer to your enquiry in our FAQ's below. If you have any other questions or need any help, please drop us a message at firstname.lastname@example.org, or use the contact form! Beth, Cassie, Ella, Laura, Becky, Cat, Emily, Megan, Lisa & Natalie are on hand and happy to help out wherever they can.
If you have recently contacted us by email, please allow 24-48 hours on weekdays for the team to get back to you. If you email on a weekend it may take a little longer.
Unfortunately we are unable to combine orders, add extra items or change the shipping method on an order that has already been placed. If you would like to cancel your order or make a change to the address, please make sure to include your order number and details of the change you’d like to make in your initial email as this will speed things up. Please note we are unable to make any changes or cancel orders that have been despatched.
If you would like to find out if your return has been received, please use the tracking number from your proof of postage or returns label to track this. Please allow 14 working days for your return to be processed once this has arrived with us. You will receive an email confirming once your return has been processed.
We’re not able to confirm specific restock dates for items, however if a product will be coming back into stock then on the product page you will be able to sign up to receive an email notification when the item is back in stock. We will then let you know as soon as this has arrived.
Collaborations and PR
If you have a PR or marketing enquiry please email PR@lucyandyak.com, or if you'd like to collaborate, please email email@example.com.
Depop Order Queries and Returns
If you have a question about a Depop purchase, please email firstname.lastname@example.org or message through the Depop app.