Frequently Asked Questions
Can I make changes to my order?
If you have placed an order and want to change anything, we will have to cancel and refund the order so you can re-order correctly.
If you have received the "your order is being processed" email, it is too late to cancel or make any changes.
Will You Be Re-Stocking ................ ?
If an item is Limited Edition, we won't be re-stocking. Everything else should be re-stocked so you can click the "back in stock" button, leave your email address and we'll notify you when its back.
Is My Plastic Mailing Bag BioDegradable?
Yes! All our mailing bags are now 100% biodegradable. They're made from potato starch, how awesome is that!?
Why Are There No Tags on Lucy & Yaks?
We want to reduce waste as much as possible and clothes tags are a part of this. We think its unnecassary so we've decided not to have them. As climate change appears to be happening faster than anyone expected, it's these small things that we need to work on, they'll eventually add up to big things.
Do you offer discount codes for Lucy and Yak?
We do not offer discount codes at the moment as dungarees are reasonably priced AND produced in the ethical and sustainable way. Money is invested back in the communities in India and growth of L&Y to allow more training and opportunities for the benefit of everybody in L&Y.
That doesn’t mean you can't grab yourself a freebie from time to time though. We like our customers to be involved and so we always have competitions going on, follow us on instagram to enter our Art competition or our photo competition and you could win Lucy & Yak tokens.
How Should I Wash My Lucy & Yaks?
All our Dungarees and Trousers (Except our Tilloras) can be washed on a 30 machine wash. Please wash and dry inside out. Please wash with like colours (dark clothes with dark clothes etc)
How Should I Wash My Tilloras?
Tilloras have been hand screen printed with bright colours, so a little more care is needed. We recommend giving them a COLD handwash before you wear them. Please hand wash in COLD water. You can use the hand wash setting on your machine providing it allows you to set it to COLD water, most machines do. Please wash and dry inside out. Please wash with like colours (dark clothes with dark clothes etc).
Is There A Way To Tie The Straps For Quick Release?
Yes, there is a quick release knot you can tie. When you make the knot, don't pull the end all the way through, just pull a loop through, like half a shoe lace. We'll try and make a video to demonstrate, when we get time.
Do You Do Free Returns?
You get 30 days from the date you receive the item for a refund. We have to treat every customer fairly, this means every customer receives exactly the same service every time, without exception.
Please be sure to return your items in the same condition as you recieved them, if they come back looking worn (eg. screwed up in a ball) we will assume they have been worn and won't be able to process a refund. For futher information please click here.
Do You Do Exchanges?
Yes we do! Fill in the return slip on the back of the Thank You card with your details and remember to put it in the parcel.
We can only exchange if:
1. You would like the same item in a different colour
2. You would like the same item in a different size
3. You would like a different item of exactly the same price.
If the price of the new item is different, please request a refund and buy the new item again.
If the new item is out of stock, we will automatically refund.
click here for returns and exchanges.