Frequently Asked Questions
Will You Be Making Bigger/Smaller Sizes?
We have recently added small and large sizes to 'The Original' range. We're hoping to have a full spread of Small, Medium and Large in most items by Christmas. The issue has been space, we are literally bursting at the seams in the current warehouse. We are moving to a much bigger place at the start of December, so sizes shouldn't be an issue in 2018. We're really sorry if you're having to wait for your size, these things take time, thanks for your patience.
Will You Be Re-Stocking ................ ?
If an item is Limited Edition, we won't be re-stocking. Everything else will be re-stocked so you can click the "back in sock" button and give your email address and we'll notify you when its back.
Is My Plastic Mailing Bag BioDegradable?
We are in the middle of switching over to BioDegradable plastic mailing bags. It will take some time to finish the stock of non BioDegradable plastic mailing bags. The BioDegradable bags are clearly marked on the outside, so if your bag doesn't have any BioDegradable message printed externally then it is, unfortunately, still the old plastic and isn't BioDegradable.
Why Are There No Tags on Lucy & Yaks?
We want to reduce waste as much as possible and clothes tags are a part of this. We think its unnecassary so we've decided not to have them. As the climate change appears to be changing faster than anyone expected, its these small things that we need to work on, they'll eventually add up to big things.
Will You Be Making More Menswear?
Yes. We'll have more menswear up on the website in October.
Why Are Your Prices So Low?
The short answer is because we're not greedy. Its true that the quality of Lucy & Yaks surpasses most high street brands and the process of handmaking clothes costs considerably more than Chinese production lines, however we don't have shareholders or investors demanding huge profit margins. As long as everyone that helps to make Lucy & Yaks are happy then we can give you a price that you are happy with.
How Should I Wash My Lucy & Yaks?
All our Dungarees and Trousers (Except our Tilloras) can be washed on a 30 machine wash. Please wash and dry inside out. Please wash with like colours (dark clothes with dark clothes etc)
How Should I Wash My Tilloras?
Tilloras have been hand screen printed with bright colours, so a little more care is needed. Please hand wash in COLD water. You can use the hand wash setting on your machine providing it allows you to set it to COLD water, most machines do. Please wash and dry inside out. Please wash with like colours (dark clothes with dark clothes etc)
Do They Come With The Belt?
No sorry. The belt is just a styling suggestion. We will be making belts hopefully quite soon, we'll update you as this develops.
Is There A Way To Tie The Straps For Quick Release?
Yes, there is a quick release knot you can tie. When you make the knot, don't pull the end all the way through, just pull a loop through, like half a shoe lace. We'll try and make a video to demonstrate, when we get time.