Can I amend my delivery address?
We ask that you’re as precise as possible when entering delivery details as we cannot be responsible for any charges incurred as a result of a parcel being undeliverable for any reason.
If you have made an error and need to make an amendment to your address, please contact us ASAP. If you have received the "your order is being processed" email, it is too late to cancel or make any changes.
What’s the cut-off time for same day despatch?
If you place your order before 12pm Monday - Friday, we’ll despatch it the same day. Any orders placed after 12pm will be despatched the next working day.
How much is UK delivery?
Standard (3-4 day) delivery to the UK if £3.09 and free on orders over £50.
Royal Mail First class (for pins and socks): £1.00
Royal Mail 1-2 Day delivery: £3.59
Royal Mail Guaranteed Next day delivery before 1pm: £4.25
Do you ship world wide?
Yes, we do!
How much is international delivery (Outside UK)?
Shipping costs vary depending on which part of the world you live in.
Shipping costs range from £5 to £15 and is free over £50 to the following countries:
What are the transit times to my country?
Transit times vary depending on where you live.
We ship through Norsk, who use various couriers throughout the world. Norsk aim to deliver your order to your country in 5 - 7 business days. This is a guideline and isn’t guaranteed.
Delivery time is very much dependent on the customs entry into your country.
Once the parcel has reached your country, we hope to have your order with you in a further 3-5 business days. This will vary from country to country, depending on the local courier.
Will I be charged customs & Import fees?
We can’t be held responsible for any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of despatch.
How do I track my order?
You will be sent tracking details once your order has been fulfilled.
UK orders: https://www.royalmail.com/track-your-item#/