*Please make double sure your address details are 100% correct.

*We cannot be responsible for any charges incurred as a result of a parcel being undeliverable for any reason. Our system will print the address label with the exact details that you have input.

*If you have placed an order and want to change anything, we will have to cancel and refund the order so you can re-order correctly. 

*If you have received the "your order is being processed" email, it is too late to cancel or make any changes.

Delivery for UK customers:

If you order before 12 noon Monday to Friday we will post it that same day.

Orders placed after 12 noon Friday will be posted on Monday.

Likewise, Saturday and Sunday orders will be posted on Monday.

All Bank Holiday orders will be posted on the next working day.

We use Royal Mail for all UK orders

We send you a free text and email with your Tracking number once we have parcelled your order. So please input at least one contact method and make sure it is 100% correct

Royal Mail First class (for pins and socks) costs £1.00

Royal Mail Standard 3-4 Day delivery costs £3.09

Royal Mail 1-2 Day delivery costs £3.59

Royal Mail Guaranteed Next day delivery before 1pm costs £4.25 

Or, You could just spend over £50 on Lucy & Yaks, which lets be honest is really easy, and you'll get free 3-4 delivery, or you can pay £4.05 to get Royal Mail Guaranteed Next day delivery before 1pm

Delivery for European Customers 

We use Norsk and they use various couriers throughout Europe, depending on your country. They aim to deliver your order to your country in 2 - 5 business days. However, they cannot guarantee this. This also does not include delivery to your address which is dependent on your countries post. As a result we hope to have your order with you in 5 - 7 business days, but this will vary from country to country. In our experience, parcels arrive within 7 business days 99% of the time, however please allow a few days extra for issues within your own countries postal system. 

Delivery for International Customers 

We use Norsk and they use various couriers throughout the world, depending on your country.They aim to deliver your order to your country in 5 - 7 business days. However, they cannot guarantee this.

Delivery time is very much dependent on your countries customs.

This also does not include delivery to your address which is dependent on your countries post. As a result we hope to have your order with you in 3 - 5 business days, but this will vary from country to country. In our experience, parcels arrive within 9 business days 99% of the time, however please allow longer before contacting us as issues can arise when a parcel is traveling that far. Read up about your own countries processing times, these vary depending on the time of year. 

All orders can be tracked using the below link:

https://norsk.global/track-and-trace/ 

We delivery free over £50 to the following countries:

Australia

Canada

France

Germany

Ireland

Netherlands

New Zealand

USA