Delivery Options


New Brexit Information for our European Customers
(UPDATED 8th of Nov 2021)


We have updated our delivery options for our European Customers and have added a new carrier. We can now ship to Europe with Deutsche Post.

On all EU orders - Customs duty + customs fees are covered in the delivery costs.  VAT is included in the product price.
For Non-EU orders - Usual individual country customs duties / fees apply.  VAT is included in the product price (except Norway).
To avoid any unexpected fees, we have capped European orders:

For orders below €150 

You can select Standard Delivery (5 - 7 working days) by Deutsche Post which is €5.95 if your order is below €55 or free if it is above €55.

Alternatively, you can select Express Delivery (2-3 working days) by DHL which costs €28.

For orders above €150 

You can only select Express Delivery (2 - 3 working days) by DHL which costs €28.

Please allow for minor discrepancies with currency conversions. As Currency exchange rates fluctuate daily, you can check the current exchange rates using  Google's Currency converter. Search for your currency and the currency you need to convert it to, e.g. Euro to Pound.


Shipping Services and Prices

United Kingdom
1st Class Post (small items)
We offer 1st Class delivery via Royal Mail to the United Kingdom for small items. Estimated delivery time is 1 - 2 working days and costs £1.
Standard Delivery
We offer standard delivery via Royal Mail to the United Kingdom. Estimated delivery time is 3 - 5 working days and costs £3.50. Free delivery is available for purchases over £45.
Express Delivery
We offer Next Working Day delivery (excluding weekends) via Royal Mail to the United Kingdom. This costs £5 and we recommend ordering by 2pm to ensure delivery. If ordering to the highlands and islands, please allow two days for delivery. Free Next Working Day delivery is available for purchases over £75.
USA
Standard Delivery
We offer standard delivery via DHL US Direct to the USA. Estimated delivery time is 5 - 7 working days and costs $14. Free delivery is available for purchases over $60.
Express Delivery
We offer express delivery via DHL Express to the USA. Estimated delivery time is 2 - 3 working days and costs $23. Express delivery is $10 when you spend over $60 or free when you spend over $150.
Australia
Standard Delivery
We offer standard delivery via DHL to Australia. Estimated delivery time is 5 - 7 working days and costs AUS $25*.Free delivery available for purchases over AUS $150.
Express Delivery
We offer express delivery via DHL Express to Australia. Estimated delivery time is 3 working days and costs AUS $45*.
Austria
Standard Delivery
We offer standard delivery via Deutsche Post to Austria. Estimated delivery time is 5 - 7 working days and costs €5.95.Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Austria. Estimated delivery time is 2 working days and costs approx. €28*.
Belgium
Standard Delivery
We offer standard delivery via Deutsche Post to Belgium. Estimated delivery time is 5 - 7 working days and costs €5.95.Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Belgium. Estimated delivery time is 2 working days and costs approx. €28*.
Bulgaria
Standard Delivery
We offer standard delivery via Deutsche Post to Bulgaria. Estimated delivery time is 5 - 7 working days and costs €5.95.Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Bulgaria. Estimated delivery time is 2 working days and costs approx. €28*.
Canada
We offer express delivery via DHL Express to Canada. Estimated delivery time is 2 working days and costs $25* CAD. Free delivery is available for purchases over $200* CAD.
Croatia
Standard Delivery
We offer standard delivery via Deutsche Post to Croatia. Estimated delivery time is 5 - 7 working days and costs €5.95.Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Croatia. Estimated delivery time is 2 working days and costs approx. €28*.
Czech Republic
Standard Delivery
We offer standard delivery via Deutsche Post to the Czech Republic. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to the Czech Republic. Estimated delivery time is 2 working days and costs approx. €28*.
Denmark
Standard Delivery
We offer standard delivery via Deutsche Post to Denmark. Estimated delivery time is 5 - 7 working days and costs 45* DKK. Free delivery is available for purchases over 406* DKK.
Express Delivery
We offer express delivery via DHL Express to Denmark. Estimated delivery time is 2 - 4 working days and costs approx. 221* DKK.
Estonia
Standard Delivery
We offer standard delivery via Deutsche Post to Estonia. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Estonia. Estimated delivery time is 2 working days and costs approx. €28*.
Ireland
Standard Delivery
We offer standard delivery via Deutsche Post to Ireland. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Ireland. Estimated delivery time is 2 working days and costs approx. €28*.
Finland
Standard Delivery
We offer standard delivery via Deutsche Post to Finland. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Finland. Estimated delivery time is 2 working days and costs approx. €28*.
France
Standard Delivery
We offer standard delivery via Deutsche Post to France. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to France. Estimated delivery time is 2 working days and costs approx. €28*.
Germany
Standard Delivery
We offer standard delivery via Deutsche Post to Germany. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Germany. Estimated delivery time is 2 working days and costs approx. €28*.
Greece
Standard Delivery
We offer standard delivery via Deutsche Post to Greece. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Greece. Estimated delivery time is 2 working days and costs approx. €28*.
Hungary
Standard Delivery
We offer standard delivery via Deutsche Post to Hungary. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Hungary. Estimated delivery time is 2 working days and costs approx. €28*.
Italy
Standard Delivery
We offer standard delivery via Deutsche Post to Italy. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Italy. Estimated delivery time is 2 working days and costs approx. €28*.
Latvia
Standard Delivery
We offer standard delivery via Deutsche Post to Latvia. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Latvia. Estimated delivery time is 2 working days and costs approx. €28*.
Luxembourg
Standard Delivery
We offer standard delivery via Deutsche Post to Luxembourg. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Luxembourg. Estimated delivery time is 2 working days and costs approx. €28*.
Monaco
Standard Delivery
We offer standard delivery via DHL to Monaco. Estimated delivery time is 5 - 7 working days and costs €11.95. Free delivery is available for purchases over €95.
Express Delivery
We offer express delivery via DHL Express to Monaco. Estimated delivery time is 2 working days and costs approx. €28*.
Netherlands
Standard Delivery
We offer standard delivery via Deutsche Post to the Netherlands. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to the Netherlands. Estimated delivery time is 2 working days and costs approx. €28*.
New Zealand
Standard Delivery
We offer standard delivery via DHL to New Zealand. Estimated delivery time is 5 - 7 working days and costs NZ $25*. Free delivery available for purchases over NZ $150*.
Express Delivery
We offer express delivery via DHL Express to New Zealand. Estimated delivery time is 3 working days and costs NZ $45*.
Norway
Standard Delivery
We offer standard delivery via Deutsche Post to Norway. Estimated delivery time is 5 - 7 working days and costs 115* NOK. Free delivery is available for purchases over 922* NOK.
Express Delivery
We offer express delivery via DHL Express to Norway. Estimated delivery time is 2 working days and costs approx. 289* NOK.
Poland
Standard Delivery
We offer standard delivery via Deutsche Post to Poland. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Poland. Estimated delivery time is 2 working days and costs approx. €28*.
Portugal
Standard Delivery
We offer standard delivery via Deutsche Post to Portugal. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Portugal. Estimated delivery time is 2 working days and costs approx. €28*.
Romania
Standard Delivery
We offer standard delivery via Deutsche Post to Romania. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Romania. Estimated delivery time is 2 working days and costs approx. €28*.
Slovakia
Standard Delivery
We offer standard delivery via Deutsche Post to Slovakia. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Slovakia. Estimated delivery time is 2 working days and costs approx. €28*.
Slovenia
Standard Delivery
We offer standard delivery via Deutsche Post to Slovenia. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Slovenia. Estimated delivery time is 2 working days and costs approx. €28*.
Spain
Standard Delivery
We offer standard delivery via Deutsche Post to Spain. Estimated delivery time is 5 - 7 working days and costs €5.95. Free delivery is available for purchases over €55.
Express Delivery
We offer express delivery via DHL Express to Spain. Estimated delivery time is 2 working days and costs approx. €28*.
Switzerland
Standard Delivery
We offer standard delivery via Deutsche Post to Switzerland. Estimated delivery time is 5 - 7 working days and costs €11.95. Free delivery is available for purchases over €90.
Express Delivery
We offer express delivery via DHL Express to Switzerland. Estimated delivery time is 2 working days and costs approx. 42* CHF.
Sweden
Standard Delivery
We offer standard delivery via Deutsche Post to Sweden. Estimated delivery time is 5 - 7 working days and costs 60* SEK. Free delivery is available for purchases over 546* SEK.
Express Delivery
We offer express delivery via DHL Express to Sweden. Estimated delivery time is 2 working days and costs approx. 297* SEK.
Rest Of Europe
Standard Delivery
We offer standard delivery via DHL to the rest of Europe. Estimated delivery time is 5 - 7 working days and costs €11.95. Free delivery is available for purchases over €95.
Express Delivery
We offer express delivery via DHL Express to the rest of Europe. Estimated delivery time is 2 - 4 working days and costs approx. €30*.
Rest Of World
Standard Delivery
We offer standard delivery via DHL to the rest of the world. Estimated delivery time is 5 - 7 working days depending on the location and costs approx. £12*. Free delivery is available for purchases over £120*.
Express Delivery
We offer express delivery via DHL Express to the rest of the world. Estimated delivery time is 2 - 4 working days and costs approx. £30*.

*Please allow for minor discrepancies with currency conversions
*If your order is selected for a check at your local customs office then these estimated times may not be met
*Order by 12pm Mon - Fri for same day International Express despatch

Special Transit Areas

UK offshore Islands, Scottish Highlands, Jersey, Guernsey and Isle of Man please add an extra day to the estimated UK delivery times. 

How do I track my order?  

Please enter your correct email and phone number at checkout so we can send you delivery updates.

Track your parcels here:

DHL: https://www.logistics.dhl/gb-en/home/tracking.html

Also check out the DHL app which allows you to track your delivery, update delivery options, rearrange a missed delivery and so much more.

Will I be charged customs & Import fees? 

As all orders are currently shipped from England and so you may be subject to additional import fees upon delivery.

USA – All orders above US$800 will be subject to an import tax. For more information, please check with the US Customs and Border Protection Department.

EU - Customs duty + customs fees are covered in the delivery costs.  VAT is included in the product price.

Norway - Our Carriers (DHL / Deutsche Post) are responsible for collecting Customs Duties and VAT from Customers and paying them to the Norwegian Tax Office. Please check with Skatteetaten for further info. 

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for further info.

New Zealand - All orders above NZD$1000 will be subject to import duties. This figure can vary depending on the value of the goods in the parcel. You can get an estimate from the New Zealand Customs Service website.

Canada - All GST, PST & HST charges are to be paid by the recipient of the items on the parcel's arrival into customs as notified by the courier.  All orders above CAD $40 will be subject to customs clearance charges. If you are unsure what these charges may be, please check with your local Customs and/or DHL office.

For all other areas, the courier will charge any applicable fee prior to delivery. Please familiarise yourself with local duty policies prior to ordering. 

We maintain price parity between local and overseas orders. 

Other Information


We can’t be held responsible for any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Can I amend my delivery address?

We ask that you’re as precise as possible when entering delivery details as we cannot be responsible for any charges incurred as a result of a parcel being undeliverable for any reason.

If you have made an error and need to make an amendment to your address, DHL has an option within their tracking to amend your address, leave safe instructions, arrange re-delivery and so much more.

If you do get stuck please contact us and we will do our bit to make sure your Lucy and Yak's reach you.