Free repairs for Lucy & Yak pieces bought new, for UK Comfort Club members. You cover postage to us and back; we cover the repair. Plus, you’ll get 100 Comfort Club points for every piece we repair.
Love it to bits? We'll mend the bits!
Circularity is in our DNA. You made it yours. So if it gets damaged, we'll mend it and send it back where it belongs: out in the world, being worn by you.
Repairs are free - we love helping your Yaks stay in circulation for longer. We ask for £9.90 towards postage, which covers your item’s journey to our Repair team and back to you.
How long does the repair take?
Please allow up to 12 weeks for us to assess your item, complete the repair and send it home.
Who can use Repairs for Life?
Repairs for Life is available to UK Comfort Club members for eligible Lucy & Yak pieces. You'll need proof of the original purchase to get started.
What sort of repairs do you do?
Quite a few! We can replace buttons, mend stitching, patch rips, remove bobbles, cover some smaller marks and give well-loved Yaks a bit of TLC. Every repair is different, though, so there are some things we might not be able to fix.
Can I choose how my item is repaired?
You can tell us what you'd like and anything you'd rather avoid when you fill in the repair form. Our team will do their best to repair your Yak in a way you'll love, although the final result will depend on the fabric, damage and materials available.
Will my repair be visible?
Maybe! Some repairs can blend in nicely, while others might become part of your Yak's story. Let us know your preference on the repair form and we'll do our best. The final finish will depend on the type of repair and the materials available.
What if I forget to wash my item?
Please give your Yak a wash before sending it our way, so it arrives ready for some TLC. If it reaches us unwashed, our team may need to send it back before we can start the repair.
What if the repair team need more information?
We'll send you an email if we need to check anything before getting started. Keep an eye on your inbox so we can get your Yak back on its way as quickly as possible.
What happens if my item can't be repaired?
Don't worry, you'll still have options. We can send your item back to you unrepaired, or you can choose to recycle it through Re:Yak. If you choose Re:Yak, we'll email you a Lucy & Yak voucher based on the item type and our current Re:Yak offering.
There are a few things our Repair team can't always tackle.
Stains: We can’t remove stains, but we can cover small marks caused by bleach, pen or paint.
Worn-away fabric: If fabric has worn away completely, we may need to replace the area with another fabric. We'll aim for the closest possible match, but it may not look exactly like the original.
Bodily fluids: For hygiene and safety reasons, we can't repair items stained with blood or other bodily fluids.
Damaged zips: We can replace zip pulls, but damaged zip teeth can't be repaired. Full zip replacements may not always be possible.
Take a look at examples of items we can't repair before sending your Yak in.
What materials do you use for repairs?
We like giving old fabric another job too. Where we can, we use reclaimed Lucy & Yak fabric from previous repairs, upcycles and garment samples. If we don't have the original fabric or hardware available, we'll find the closest match we can while making sure your Yak is strong, wearable and ready for more adventures.
What do the repairs look like?
Every repair is a little different. Some are subtle. Some are proudly visible. All of them are about helping your favourite Yaks stay wearable for longer. Have a look at some of our previous repairs to see what a little TLC can do.
Which items aren't eligible for repair?
Repairs for Life is for eligible Lucy & Yak and L&Y pieces only. We're unable to accept items with mould, pests or contamination that remains after washing, or pieces that are too damaged for us to make a safe, lasting repair. The service also excludes:
Underwear
Swimwear
Socks
Tights
Sunglasses
Soaps
Non-textile homeware
Not sure if your Yak is eligible? Get in touch, we're happy to help.
What happens if my item is lost in transit?
It's rare, but if your item is lost on its way to us or back to you, we'll make it right. We'll send you a Lucy & Yak voucher based on the item's current value within our Re:Yak scheme.
Terms & Conditions
Repairs can take up to 12 weeks to be completed and returned to you.
Please make sure your item is clean before sending it in to the Repair team at Lucy & Yak.
You need to be the original purchaser of the item from our website or one of our stores to qualify for repairs.
We can repair many items but unfortunately not all issues. Our goal is to repair everything we can, but each repair is different and some things we are unable to repair at all. Before sending your repair, please review our current list of unrepairable items here (Cat to produce list please, hyperlink to list insert here)
Repaired items may not look like new. We strive to bring your item back to like-new condition using similar fabric and hardware. When original materials aren’t available, the item’s integrity is our top priority. Fabric colours may not be an exact match, but we’ll do our best to find the closest match possible. (Examples of repaired item photographs linked here – Cat to produce please)
Our Repair service is free. Lucy & Yak cover the cost of the repair, however we ask that you contribute to the shipping costs of delivery to us and then back to you. This is currently £9.90.
This service is available to UK Comfort Club members only.
If a repair is not possible, you will be asked via email if you would like your item back unrepaired or if you would like us to recycle it through our Re:Yak scheme. If you wish to recycle then we will send you a voucher to spend at Lucy & Yak (either online or in store) with the value based on the item type and our current Re:Yak offering.
If your item is lost in transit, we will offer you a voucher to the value of the item in our Re:Yak scheme.
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MORE LIFE FOR YOUR YAKS
Still wearing it? Let's keep it going. Ready to pass another piece on? Explore Re:Yak and PreLoved
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