Delivery

Lucy & Yak offers fast delivery to Yakkers in the UK and around the world!


Festive Delivery Dates*
Giving the gift of Yaks this holiday season? You’ll want to keep these dates in mind before you make your order…

UK
Next Day and Ship to Shop - Order by 5pm on 22nd December

Standard - Order by 3pm on 18th December

Germany

Express - Order by 5pm on 22nd December

Standard - Order by 3pm on 18th December


USA

Standard - Order by 3pm on 12th December


Australia

Express - Order by 5pm on 18th December

Standard - Order by 3pm on 12th December


Rest of World

Express - Order by 5pm on 12th December

Standard - Order by 3pm on 12th December


For more information about the delivery providers for your country or our usual delivery timescales, pease see our dropdown menus below.

***
Orders placed from 19th December for the UK and 12th December for the Rest of the World may experience longer delivery times due to seasonal Carrier network restrictions and increased demand. Whilst we endeavour to deliver all orders within the expected delivery timescale displayed at checkout, processing your order may take longer than you are used to due to increased volume and the UK bank holidays over the holiday season.
Rest assured, if you have an order confirmation email then we have your order and it will be processed in date order. 

If your usual delivery method is unavailable - for example, DPD Next Day services - this is to ensure you are not let down by services that may have reached capacity during this busy period. We’ll get these options back up and running as soon as we’re able to!

Please note that 25th-28th December and 1st January are non-working days in the UK due to festive bank holidays. Therefore, our Warehouse team will not be working. Deliveries will not be processed during this time, which may impact delivery timescales.

Thank you for your understanding - we wish you a wonderful holiday season!



If you would like any further information, please contact our customer happiness team.


United Kingdom

Cost

Delivery Option

Spend

Free

Standard 3-5 business day delivery

Orders £69 or over

£3.50

Standard 3-5 business day delivery

Orders under £69

£3.50

Standard 3-5 business day 24/7 InPost Locker Collect

Any value

Free

Next business day delivery with DPD to your local Lucy & Yak shop

Any value

£3.95

Next business day delivery with DPD to over 6500 shop locations

Any value

£5.95

Next business day home delivery with DPD

Any value

United States of America

Cost

Delivery Option

Spend

Free

Standard 4-7 business days delivery

Orders $130 or over

$14.99

Standard 4-7 business days delivery

Orders under $130

$35

Express 2-3 business days delivery

Any Value

European Union

PLEASE NOTE - 
For orders over 150 euros, Customs fees are payable therefore DHL Express is the option we can offer for delivery.
For delivery by Deutsche Post, please keep your orders within the 150 euro limit.

Cost

Delivery Option

Spend

Free

Standard 4-7 business days delivery

Orders €69 - €150

€6.95

Standard 4-7 business days delivery

Orders under €69

€28

Express 2-3 business days delivery

Orders €150 or over

Australia

Cost

Delivery Option

Spend

Free

Standard 4-8 business days delivery

Orders $180 or over

$25 AUD

Standard 4-8 business days delivery

Orders under $180

$44 AUD

Express 2-3 business days delivery

Any value

New Zealand

Cost

Delivery Option

Spend

$30.50 NZD

Standard 4-8 business days delivery

Any value

$57 NZD

Express 2-3 business days delivery

Any value

Rest Of World

Cost

Delivery Option

Spend

Prices start at £12

Standard delivery

Any value

Delivery Services

Delivery Services - United Kingdom

24/7 InPost Locker Collect

InPost Locker collection is a standard 3-5 business day delivery to over 12,000 Locker locations and over 6,000 PUDO across the UK that costs £3.50. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 3 days from delivery to your chosen Locker. You will receive notifications when your Parcel has been delivered to the Locker and then 48 hours later to remind you that collection is required within the next 24 hours. Any uncollected Parcels will be sent back to Lucy & Yak after the 3 days have expired.
DPD Next Business Day Delivery

Next business day delivery via DPD costs £5.95. Order before 5pm Monday to Thursday. Orders placed 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. . UK Bank Holidays are not included in the business day calculations. 
DPD Pickup

DPD Pickup is a next business day delivery to over 6,500 shop locations via DPD & costs £3.95. Parcels need to be collected within 7 days of delivery. Order before 5pm Monday to Friday for same day despatch. Orders placed from 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed from 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations. 

Delivery Services - United States of America

Please be aware, due to the end of the de minimis tax exemption on 29th August 2025, all U.S. orders will be subject to import tax at checkout.

Tracked USA shipping (4-7 business days, up to 9 business days for remote locations) is FREE for orders over $130 or $14.99 for orders up to $130*. Express tracked shipping (2-3 business days) is $35 for orders of any value.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services  - European Union

Tracked shipping (4-7 business days) is FREE for orders over €69 or starts from €6.95 for orders up to €69. Express tracked shipping (2-3 business days) starts from €28. Orders placed Mon-Fri by 5pm U.K. time will be processed that day.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Australia

Tracked Australia shipping (4-8 business days) is FREE for orders over $180 AUD, £ and express tracked shipping (2-3 business days) is $44 AUD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - New Zealand

Tracked New Zealand shipping (4-8 business days) is available for $30.50 NZD and express tracked shipping (2-3 business days) is $57 NZD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Rest Of World


We offer a selection of international shipping methods. Shipping costs vary by country and all available services and prices will be displayed at the checkout (typically averaging between £12 to £16 for standard shipping). Please select your country in the website menu and enter your address correctly to ensure the correct amounts are paid.

Orders placed Mon-Fri by 5pm UK time will be processed same day (excluding UK public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

More Information

How do I track my order?  

Please enter your correct email and phone number at checkout so we can send you delivery updates and tracking links.
If you have any trouble with your tracking link, try using https://parcelsapp.com/

Will I be charged sales tax & import taxes if I live outside the UK? 

For the EU, you should not be charged any additional import taxes upon receipt of your parcel. You may be charged import tax upon delivery if your order if your country is outside of the EU. These fees cannot be adjusted or reimbursed by Lucy & Yak.


Will I be charged sales tax & import taxes for U.S. orders? 
Due to the de minimis tax exemption ending on 29th August 2025, the U.S. will no longer exempt imports valued at $800 or less from duties and customs.
Customs fees will be applied at checkout for all orders to the U.S. from 22nd August at 15:00 BST. 
All applicable taxes and duties will be calculated and paid at that time, in addition to your order total. You should not have to pay any additional fees upon delivery of your order within the US.
These fees cannot be adjusted or reimbursed by Lucy & Yak.


How do I select my country's currency on the website? 

If you are using a PC, the country selector is in the main navigation at the top of the screen.

On your phone, tap the main menu next to our logo, then scroll down to the country selector.  

Delivery

Lucy & Yak offers fast delivery to Yakkers in the UK and around the world!

If you would like any further information, please contact our customer happiness team.

United Kingdom

Cost

Delivery Option

Spend

Free

Standard 3-5 business day delivery

Orders £69 or over

£3.50

Standard 3-5 business day delivery

Orders under £69

£3.50

Standard 3-5 business day 24/7 InPost Locker Collect

Any value

Free

Next business day delivery with DPD to your local Lucy & Yak shop

Any value

£3.95

Next business day delivery with DPD to over 6500 shop locations

Any value

£5.95

Next business day home delivery with DPD

Any value

United States of America

Cost

Delivery Option

Spend

Free

Standard 5-7 day delivery

Orders $130 or over

$14.99

Standard 5-7 day delivery

Orders under $130

$35

Express 2-3 day delivery

Any Value

European Union

PLEASE NOTE - 
For orders over 150 euros, Customs fees are payable therefore DHL Express is the option we can offer for delivery.
For delivery by Deutsche Post, please keep your orders within the 150 euro limit.

Cost

Delivery Option

Spend

Free

Standard 4-7 day delivery

Orders €69 - €150

€6.95

Standard 4-7 day delivery

Orders under €69

€28

Express 2-3 day delivery

Orders €150 or over

Australia

Cost

Delivery Option

Spend

Free

Standard 4-8 day delivery

Orders $180 or over

$25 AUD

Standard 4-8 day delivery

Orders under $180

$44 AUD

Express 2-3 day delivery

Any value

New Zealand

Cost

Delivery Option

Spend

$30.50 NZD

Standard 4-8 day delivery

Any value

$57 NZD

Express 2-3 day delivery

Any value

Rest Of World

Cost

Delivery Option

Spend

Prices start at £12

Standard delivery

Any value

Delivery Services

Delivery Services - United Kingdom

24/7 InPost Locker Collect

InPost Locker collection is a standard 3-5 business day delivery to over 12,000 and 6,000 PUDO Locker locations across the UK that costs £3.50. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 3 days from delivery to your chosen Locker. You will receive notifications when your Parcel has been delivered to the Locker and then 48 hours later to remind you that collection is required within the next 24 hours. Any uncollected Parcels will be sent back to Lucy & Yak after the 3 days have expired.
DPD Next Business Day Delivery

Next business day delivery via DPD costs £5.95. Order before 5pm Monday to Thursday. Orders placed 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations. 
DPD Pickup

DPD Pickup is a next business day delivery to over 6,500 shop locations via DPD & costs £3.95. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 7 days of delivery. Order before 5pm Monday to Friday for same day despatch. Orders placed from 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed from 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands.

Delivery Services - United States of America

Due to delays at US customs for orders above $800, we have to temporarily cap order values at $799.99 to ensure our carriers are able to deliver without severe delays.

Tracked USA shipping (4-7 business days, up to 9 days for remote locations) is FREE for orders over $130 or $14.99 for orders up to $130*. Express tracked shipping (2-3 business days) is $35 for orders of any value.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services  - European Union

Tracked shipping (4-7 business days) is FREE for orders over €59 or starts from €6.95 for orders up to €59. Express tracked shipping (2-3 business days) starts from €28. Orders placed Mon-Fri by 5pm U.K. time will be processed that day.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Australia

Tracked Australia shipping (4-8 business days) is FREE for orders over $180 AUD and $25 AUD for orders under $180 AUD. Express tracked shipping (2-3 business days) is $44 AUD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - New Zealand

Tracked New Zealand shipping (4-8 business days) is available for $30.50 NZD and express tracked shipping (2-3 business days) is $57 NZD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Rest Of World

DHL standard delivery is temporarily unavailable for Canadian orders due to the current strikes at Canada Post

We offer a selection of international shipping methods. Shipping costs vary by country and all available services and prices will be displayed at the checkout (typically averaging between £12 to £16 for standard shipping). Please select your country in the website menu and enter your address correctly to ensure the correct amounts are paid.

Orders placed Mon-Fri by 5pm UK time will be processed same day (excluding UK public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

More Information

How do I track my order?  

Please enter your correct email and phone number at checkout so we can send you delivery updates and tracking links.
If you have any trouble with your tracking link, try using https://parcelsapp.com/

Will I be charged sales tax & import taxes if I live outside the UK? 

For the U.S. and EU, you should not be charged any additional import fees upon receipt of your parcel. You may be charged import tax upon delivery of your order if your country is outside of the EU/USA. These fees cannot be adjusted or reimbursed by Lucy & Yak.


How do I select my country's currency on the website? 

If you are using a PC, the country selector is in the main navigation at the top of the screen.

On your phone, tap the main menu next to our logo, then scroll down to the country selector.  

Delivery

Lucy & Yak offers fast delivery to Yakkers in the UK and around the world!

If you would like any further information, please contact our customer happiness team.

United Kingdom

Cost

Delivery Option

Spend

Free

Standard 3-5 business day delivery

Orders £69 or over

£3.50

Standard 3-5 business day delivery

Orders under £69

£3.50

Standard 3-5 business day 24/7 InPost Locker Collect

Any value

Free

Next business day delivery with DPD to your local Lucy & Yak shop

Any value

£3.95

Next business day delivery with DPD to over 6500 shop locations

Any value

£5.95

Next business day home delivery with DPD

Any value

United States of America

Cost

Delivery Option

Spend

Free

Standard 5-7 day delivery

Orders $130 or over

$14.99

Standard 5-7 day delivery

Orders under $130

$35

Express 2-3 day delivery

Any Value

European Union

PLEASE NOTE - 
For orders over 150 euros, Customs fees are payable therefore DHL Express is the option we can offer for delivery.
For delivery by Deutsche Post, please keep your orders within the 150 euro limit.

Cost

Delivery Option

Spend

Free

Standard 4-7 day delivery

Orders €69 - €150

€6.95

Standard 4-7 day delivery

Orders under €69

€28

Express 2-3 day delivery

Orders $150 or over

Australia

Cost

Delivery Option

Spend

Free

Standard 4-8 day delivery

Orders $180 or over

$30 AUD

Standard 4-8 day delivery

Orders under $180

$44 AUD

Express 2-3 day delivery

Any value

New Zealand

Cost

Delivery Option

Spend

$30.50 NZD

Standard 4-8 day delivery

Any value

$57 NZD

Express 2-3 day delivery

Any value

Rest Of World

Cost

Delivery Option

Spend

Prices start at £12

Standard delivery

Any value

Delivery Services

Delivery Services - United Kingdom

24/7 InPost Locker Collect

InPost Locker collection is a standard 3-5 business day delivery to over 12,000 and 6,000 PUDO Locker locations across the UK that costs £3.50. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 3 days from delivery to your chosen Locker. You will receive notifications when your Parcel has been delivered to the Locker and then 48 hours later to remind you that collection is required within the next 24 hours. Any uncollected Parcels will be sent back to Lucy & Yak after the 3 days have expired.
DPD Next Business Day Delivery

Next business day delivery via DPD costs £5.95. Order before 5pm Monday to Thursday. Orders placed 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations.
DPD Pickup

DPD Pickup is a next business day delivery to over 6,500 shop locations via DPD & costs £3.95. Parcels need to be collected within 7 days of delivery. Order before 5pm Monday to Friday for same day despatch. Orders placed from 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed from 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations.

Delivery Services - United States of America

Please be aware, due to the end of the de minimis tax exemption on 29th August 2025, all U.S. orders will be subject to import tax at checkout.

Tracked USA shipping (4-7 business days, up to 9 days for remote locations) is FREE for orders over $130 or $14.99 for orders up to $130*. Express tracked shipping (2-3 business days) is is $35 for orders of any value. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services  - European Union

Tracked shipping (4-7 business days) is FREE for orders over €70 or starts from €6.95 for orders up to €70. Express tracked shipping (2-3 business days) starts from €28. Orders placed Mon-Fri by 5pm U.K. time will be processed that day.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Australia

Tracked Australia shipping (4-8 business days) is FREE for orders over $180 AUD and $25 AUD for orders under $180 AUD. Express tracked shipping (2-3 business days) is $44 AUD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - New Zealand

Tracked New Zealand shipping (4-8 business days) is available for $30.50 NZD and express tracked shipping (2-3 business days) is $57 NZD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Rest Of World

We offer a selection of international shipping methods. Shipping costs vary by country and all available services and prices will be displayed at the checkout (typically averaging between £12 to £16 for standard shipping). Please select your country in the website menu and enter your address correctly to ensure the correct amounts are paid.

Orders placed Mon-Fri by 5pm UK time will be processed same day (excluding UK public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

More Information

How do I track my order?  

Please enter your correct email and phone number at checkout so we can send you delivery updates and tracking links.
If you have any trouble with your tracking link, try using https://parcelsapp.com/

Will I be charged sales tax & import taxes if I live outside the UK? 

For the EU, you should not be charged any additional import taxes upon receipt of your parcel. You may be charged import tax upon delivery if your order if your country is outside of the EU. These fees cannot be adjusted or reimbursed by Lucy & Yak.


Will I be charged sales tax & import taxes for U.S. orders? 
Due to the de minimis tax exemption ending on 29th August 2025, the U.S. will no longer exempt imports valued at $800 or less from duties and customs.
Customs fees will be applied at checkout for all orders to the U.S. from 22nd August at 15:00 BST. 
All applicable taxes and duties will be calculated and paid at that time, in addition to your order total. You should not have to pay any additional fees upon delivery of your order within the US.
These fees cannot be adjusted or reimbursed by Lucy & Yak.


How do I select my country's currency on the website? 

If you are using a PC, the country selector is in the main navigation at the top of the screen.
On your phone, tap the main menu next to our logo, then scroll down to the country selector.