Delivery

PLEASE NOTE: Next day delivery options are currently unavailable. We still offer a variety of other shipping options to ensure your order reaches you as quickly as possible. We appreciate your understanding and patience during this time.

Lucy & Yak offers fast delivery to Yakkers in the UK and around the world!

If you would like any further information, please contact our customer happiness team.

United Kingdom

Cost

Delivery Option

Spend

Free

Standard 5-7 business day delivery

Orders £69 or over

£3.50

Standard 5-7 business day delivery

Orders under £69

£3.50

Standard 5-7 business day 24/7 InPost Locker Collect - Temporarily Unavailable

Any value

Free

Next business day delivery with DPD to your local Lucy & Yak shop - Temporarily Unavailable 

Any value

£3.95

Next business day delivery with DPD to over 6500 shop locations - Temporarily Unavailable

Any value

£5.95

Next business day home delivery with DPD - Temporarily Unavailable 

Any value

United States of America

Cost

Delivery Option

Spend

Free

Standard 4-7 business days delivery

Orders $79 or over

$9.95

Standard 4-7 business days delivery

Orders under $79

Free

Express 2-3 business days delivery

Orders $170 or over

$21

Express 2-3 business days delivery

Orders under $170

European Union

PLEASE NOTE - 
For orders over 150 euros, Customs fees are payable therefore DHL Express is the option we can offer for delivery.
For delivery by Deutsche Post, please keep your orders within the 150 euro limit.

Cost

Delivery Option

Spend

Free

Standard 4-7 business days delivery

Orders €69 - €150

€6.95

Standard 4-7 business days delivery

Orders under €69

€28

Express 2-3 business days delivery

Orders €150 or over

Australia

Cost

Delivery Option

Spend

Free

Standard 4-8 business days delivery

Orders $180 or over

$25 AUD

Standard 4-8 business days delivery

Orders under $180

$44 AUD

Express 2-3 business days delivery

Any value

New Zealand

Cost

Delivery Option

Spend

$30.50 NZD

Standard 4-8 business days delivery

Any value

$57 NZD

Express 2-3 business days delivery

Any value

Rest Of World

Cost

Delivery Option

Spend

Prices start at £12

Standard delivery

Any value

Delivery Services

Delivery Services - United Kingdom

24/7 InPost Locker Collect - Temporarily Unavailable (back soon)

InPost Locker collection is a standard 3-5 business day delivery to over 6,000 Locker locations across the UK that costs £3.50. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 3 days from delivery to your chosen Locker. You will receive notifications when your Parcel has been delivered to the Locker and then 48 hours later to remind you that collection is required within the next 24 hours. Any uncollected Parcels will be sent back to Lucy & Yak after the 3 days have expired.
DPD Next Business Day Delivery - Temporarily Unavailable (back soon)

Next business day delivery via DPD costs £5.95. Order before 5pm Monday to Thursday. Orders placed 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. . UK Bank Holidays are not included in the business day calculations. 
DPD Pickup - Temporarily Unavailable (back soon)

DPD Pickup is a next business day delivery to over 6,500 shop locations via DPD & costs £3.95. Parcels need to be collected within 7 days of delivery. Order before 5pm Monday to Friday for same day despatch. Orders placed from 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed from 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations. 

Delivery Services - United States of America

Tracked USA shipping (4-7 business days, up to 9 business days for remote locations) is FREE for orders over $79 or $9.95 for orders up to $79*. Express tracked shipping (2-3 business days) is FREE for orders over $170 or $21 for orders up to $170*. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services  - European Union

Tracked shipping (4-7 business days) is FREE for orders over €69 or starts from €6.95 for orders up to €69. Express tracked shipping (2-3 business days) starts from €28. Orders placed Mon-Fri by 5pm U.K. time will be processed that day.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Australia

Tracked Australia shipping (4-8 business days) is FREE for orders over $180 AUD, £ and express tracked shipping (2-3 business days) is $44 AUD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - New Zealand

Tracked New Zealand shipping (4-8 business days) is available for $30.50 NZD and express tracked shipping (2-3 business days) is $57 NZD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Rest Of World

We offer a selection of international shipping methods. Shipping costs vary by country and all available services and prices will be displayed at the checkout (typically averaging between £12 to £16 for standard shipping). Please select your country in the website menu and enter your address correctly to ensure the correct amounts are paid.

Orders placed Mon-Fri by 5pm UK time will be processed same day (excluding UK public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

Due to the current national strike by Canada Post, we are temporarily unable to use their services for deliveries to Canada. For the time being, DHL Express is the only available shipping option for orders destined to Canada.

More Information

How do I track my order?  

Please enter your correct email and phone number at checkout so we can send you delivery updates and tracking links.
If you have any trouble with your tracking link, try using https://parcelsapp.com/

Will I be charged sales tax & import taxes if I live outside the UK? 

For the U.S. and EU, you should not be charged any additional import taxes upon receipt of your parcel. You may be charged import tax upon delivery if your order if your country is outside of the EU/USA. These fees cannot be adjusted or reimbursed by Lucy & Yak.


How do I select my country in the website menu? 

If you are using a PC, the country selector is in the main navigation at the top of the screen. On your phone, tap the main menu, then tap 'Everything Else' and scroll down to the country selector. 

Delivery

PLEASE NOTE: Next day delivery options are currently unavailable. We still offer a variety of other shipping options to ensure your order reaches you as quickly as possible. We appreciate your understanding and patience during this time.

Lucy & Yak offers fast delivery to Yakkers in the UK and around the world!

If you would like any further information, please contact our customer happiness team.

United Kingdom

Cost

Delivery Option

Spend

Free

Standard 5-7 business day delivery

Orders £69 or over

£3.50

Standard 5-7 business day delivery

Orders under £69

£3.50

Standard 5-7 business day 24/7 InPost Locker Collect - Temporarily Unavailable

Any value

Free

Next business day delivery with DPD to your local Lucy & Yak shop - Temporarily Unavailable

Any value

£3.95

Next business day delivery with DPD to over 6500 shop locations - Temporarily Unavailable

Any value

£5.95

Next business day home delivery with DPD - Temporarily Unavailable

Any value

United States of America

Cost

Delivery Option

Spend

Free

Standard 5-7 day delivery

Orders $79 or over

$9.95

Standard 5-7 day delivery

Orders under $79

FREE

Express 2-3 day delivery

Orders $170 or over

$21

Express 2-3 day delivery

Orders under $170

European Union

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Cost

Delivery Option

Spend

Free

Standard 4-7 day delivery

Orders €69 - €150

€6.95

Standard 4-7 day delivery

Orders under €69

€28

Express 2-3 day delivery

Orders €150 or over

Australia

Cost

Delivery Option

Spend

Free

Standard 4-8 day delivery

Orders $180 or over

$25 AUD

Standard 4-8 day delivery

Orders under $180

$44 AUD

Express 2-3 day delivery

Any value

New Zealand

Cost

Delivery Option

Spend

$30.50 NZD

Standard 4-8 day delivery

Any value

$57 NZD

Express 2-3 day delivery

Any value

Rest Of World

Cost

Delivery Option

Spend

Prices start at £12

Standard delivery

Any value

Delivery Services

Delivery Services - United Kingdom

24/7 InPost Locker Collect - Temporarily Unavailable (back soon)

InPost Locker collection is a standard 3-5 business day delivery to over 6,000 Locker locations across the UK that costs £3.50. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 3 days from delivery to your chosen Locker. You will receive notifications when your Parcel has been delivered to the Locker and then 48 hours later to remind you that collection is required within the next 24 hours. Any uncollected Parcels will be sent back to Lucy & Yak after the 3 days have expired.
DPD Next Business Day Delivery - Temporarily Unavailable (back soon)

Next business day delivery via DPD costs £5.95. Order before 5pm Monday to Thursday. Orders placed 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations. 
DPD Pickup - Temporarily Unavailable (back soon)

DPD Pickup is a next business day delivery to over 6,500 shop locations via DPD & costs £3.95. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 7 days of delivery. Order before 5pm Monday to Friday for same day despatch. Orders placed from 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed from 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands.

Delivery Services - United States of America

Tracked USA shipping (4-7 business days, up to 9 days for remote locations) is FREE for orders over $69 or $9.95 for orders up to $69*. Express tracked shipping (2-3 business days) is FREE for orders over $170 or $21 for orders up to $170*. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services  - European Union

Tracked shipping (4-7 business days) is FREE for orders over €59 or starts from €6.95 for orders up to €59. Express tracked shipping (2-3 business days) starts from €28. Orders placed Mon-Fri by 5pm U.K. time will be processed that day.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Australia

Tracked Australia shipping (4-8 business days) is FREE for orders over $180 AUD and $25 AUD for orders under $180 AUD. Express tracked shipping (2-3 business days) is $44 AUD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - New Zealand

Tracked New Zealand shipping (4-8 business days) is available for $30.50 NZD and express tracked shipping (2-3 business days) is $57 NZD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Rest Of World

We offer a selection of international shipping methods. Shipping costs vary by country and all available services and prices will be displayed at the checkout (typically averaging between £12 to £16 for standard shipping). Please select your country in the website menu and enter your address correctly to ensure the correct amounts are paid.

Orders placed Mon-Fri by 5pm UK time will be processed same day (excluding UK public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

Due to the current national strike by Canada Post, we are temporarily unable to use their services for deliveries to Canada. For the time being, DHL Express is the only available shipping option for orders destined to Canada.

More Information

How do I track my order?  

Please enter your correct email and phone number at checkout so we can send you delivery updates and tracking links.
If you have any trouble with your tracking link, try using https://parcelsapp.com/

Will I be charged sales tax & import taxes if I live outside the UK? 

For the U.S. and EU, you should not be charged any additional import fees upon receipt of your parcel. You may be charged import tax upon delivery of your order if your country is outside of the EU/USA. These fees cannot be adjusted or reimbursed by Lucy & Yak.


How do I select my country in the website menu? 

If you are using a PC, the country selector is in the main navigation at the top of the screen. On your phone, tap the main menu, then tap 'Everything Else' and scroll down to the country selector. 

Delivery

PLEASE NOTE: Next day delivery options are currently unavailable. We still offer a variety of other shipping options to ensure your order reaches you as quickly as possible. We appreciate your understanding and patience during this time.

Lucy & Yak offers fast delivery to Yakkers in the UK and around the world!

If you would like any further information, please contact our customer happiness team.

United Kingdom

Cost

Delivery Option

Spend

Free

Standard 5-7 business day delivery

Orders £69 or over

£3.50

Standard 5-7 business day delivery

Orders under £69

£3.50

Standard 5-7 business day 24/7 InPost Locker Collect

Any value

Free

Next business day delivery with DPD to your local Lucy & Yak shop - Temporarily Unavailable

Any value

£3.95

Next business day delivery with DPD to over 6500 shop locations - Temporarily Unavailable

Any value

£5.95

Next business day home delivery with DPD - Temporarily Unavailable

Any value

United States of America

Cost

Delivery Option

Spend

Free

Standard 5-7 day delivery

Orders $79 or over

$9.95

Standard 5-7 day delivery

Orders under $79

Free

Express 2-3 day delivery

Orders $170 or over

$21

Express 2-3 day delivery

Orders under $170

European Union

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Cost

Delivery Option

Spend

Free

Standard 4-7 day delivery

Orders €69 - €150

€6.95

Standard 4-7 day delivery

Orders under €69

€28

Express 2-3 day delivery

Orders $150 or over

Australia

Cost

Delivery Option

Spend

Free

Standard 4-8 day delivery

Orders $180 or over

$30 AUD

Standard 4-8 day delivery

Orders under $180

$44 AUD

Express 2-3 day delivery

Any value

New Zealand

Cost

Delivery Option

Spend

$30.50 NZD

Standard 4-8 day delivery

Any value

$57 NZD

Express 2-3 day delivery

Any value

Rest Of World

Cost

Delivery Option

Spend

Prices start at £12

Standard delivery

Any value

Delivery Services

Delivery Services - United Kingdom

24/7 InPost Locker Collect - Temporarily Unavailable (back soon)

InPost Locker collection is a standard 3-5 business day delivery to over 6,000 Locker locations across the UK that costs £3.50. UK Bank Holidays are not included in the business day calculations. Parcels need to be collected within 3 days from delivery to your chosen Locker. You will receive notifications when your Parcel has been delivered to the Locker and then 48 hours later to remind you that collection is required within the next 24 hours. Any uncollected Parcels will be sent back to Lucy & Yak after the 3 days have expired.
DPD Next Business Day Delivery - Temporarily Unavailable (back soon)

Next business day delivery via DPD costs £5.95. Order before 5pm Monday to Thursday. Orders placed 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations.
DPD Pickup - Temporarily Unavailable (back soon)

DPD Pickup is a next business day delivery to over 6,500 shop locations via DPD & costs £3.95. Parcels need to be collected within 7 days of delivery. Order before 5pm Monday to Friday for same day despatch. Orders placed from 5pm Thursday to 5pm Friday will be delivered Monday. Orders placed from 5pm Friday to 5pm Monday will be delivered Tuesday. Allow an extra day for delivery services to Northern Ireland, Highlands and Islands. UK Bank Holidays are not included in the business day calculations.

Delivery Services - United States of America

Tracked USA shipping (4-7 business days, up to 9 days for remote locations) is FREE for orders over $80 or $9.95 for orders up to $80*. Express tracked shipping (2-3 business days) is FREE for orders over $170 or $21 for orders up to $170*. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services  - European Union

Tracked shipping (4-7 business days) is FREE for orders over €70 or starts from €6.95 for orders up to €70. Express tracked shipping (2-3 business days) starts from €28. Orders placed Mon-Fri by 5pm U.K. time will be processed that day.

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Australia

Tracked Australia shipping (4-8 business days) is FREE for orders over $180 AUD and $25 AUD for orders under $180 AUD. Express tracked shipping (2-3 business days) is $44 AUD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - New Zealand

Tracked New Zealand shipping (4-8 business days) is available for $30.50 NZD and express tracked shipping (2-3 business days) is $57 NZD. 

Orders placed Monday to Friday by 5pm UK time will be processed same day (excluding public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.
Delivery Services - Rest Of World

We offer a selection of international shipping methods. Shipping costs vary by country and all available services and prices will be displayed at the checkout (typically averaging between £12 to £16 for standard shipping). Please select your country in the website menu and enter your address correctly to ensure the correct amounts are paid.

Orders placed Mon-Fri by 5pm UK time will be processed same day (excluding UK public holidays). Orders placed between 5pm Friday and 5pm Monday will be processed on Monday.

Due to the current national strike by Canada Post, we are temporarily unable to use their services for deliveries to Canada. For the time being, DHL Express is the only available shipping option for orders destined to Canada.

More Information

How do I track my order?  

Please enter your correct email and phone number at checkout so we can send you delivery updates and tracking links.
If you have any trouble with your tracking link, try using https://parcelsapp.com/

Will I be charged sales tax & import taxes if I live outside the UK? 

For the U.S. and EU, you should not be charged any additional import fees upon receipt of your parcel. You may be charged import tax upon delivery if your country is outside of the EU/USA. These fees cannot be adjusted or reimbursed by Lucy & Yak.


How do I select my country in the website menu? 

If you are using a PC, the country selector is in the main navigation at the top of the screen. On your phone, tap the main menu, then tap 'Everything Else' and scroll down to the country selector.