Returns

UK Returns

Although we hope you love your Lucy and Yaks, there may be times when you need to return items to us. You have 30 days from the date you receive your order, to return anything to us for an exchange or refund (*exclusions apply).
If you would like to return your items for a refund, please use our UK returns portal HERE.

UK Exchanges

If you would like to exchange your items, please follow the instructions below:
1) Complete the slip that came with your order and enclose it in the parcel with the item(s) you wish to return. If you no longer have the slip, just add a note of your name and order number inside the parcel. Use the original packaging if possible.
2) Use the link HERE to generate a free Royal Mail returns label. This can be printed at home, or from a post office using the QR-code.
To find your nearest label printing branch, click here.
Take your parcel to your nearest post office. Make sure you keep your proof of postage receipt for tracking your parcel online. 
Time to relax! We’ll drop you an email when your return has been processed. This can take up to 14 working days.
    *Please note:
    • Socks, tights, hats, headscarves, headbands, scrunchies, briefs, earrings and soaps are non-refundable for hygiene reasons.
    • We will refuse a refund if the item is returned in an unsatisfactory condition. Returns need to be made unwashed, unworn, with no marks or dirt and with their original tags

    International Returns

    Please use our international returns portal HERE.

    We have two return options:

    Standard Return: Select this option to send back the returned goods with the shipper of your choice at your expense.

    Express prepaid return: Select this option to create a Return Label and send back the returned goods with DHL. Prices start from $9.95 depending on your location. There is no upfront cost - this fee is deducted from your final refund.

    It can sometimes take a little longer for international parcels to reach us, so if you haven't received your refund within 30 days please pop us a message with your order number and returns tracking reference so we can look into this for you. 


    FAQs

    • Can I exchange an item
      for a different item?
    • What if my exchange
      request is out of stock?
    • Can I return
      a sale item?
    • Can I return an item
      I bought in your shop?
    • Can I return my online
      order to your shop?
    • Will my shipping
      be refunded?

    We can only exchange like-for-like, for the same product in a different size. 

    If the item is out of stock, we will automatically refund you the full the amount.

    Yes, sale items can be returned for a refund or exchange.

     

    Yes! This can be returned within 30 days, following the UK Exchange instructions above. Make sure to include your order number found your email receipt.

    You can return any items to our store, within 30 days. Please show your order confirmation email to the team.

    If you paid for standard shipping and return the full order, we will refund the shipping cost for you.

    If you upgraded to next day or Saturday delivery and return your full order, we will refund the standard shipping cost of £3.50 only. 

    Returns

    UK Returns

    Although we hope you love your Lucy and Yaks, there may be times when you need to return items to us. You have 30 days from the date you receive your order, to return anything to us for an exchange or refund (*exclusions apply).
    If you would like to return your items for a refund, please use our UK returns portal HERE.

    UK Exchanges

    If you would like to exchange your items, please follow the instructions below:
    1) Complete the slip that came with your order and enclose it in the parcel with the item(s) you wish to return. If you no longer have the slip, just add a note of your name and order number inside the parcel. Use the original packaging if possible.
    2) Use the link HERE to generate a free Royal Mail returns label. This can be printed at home, or from a post office using the QR-code.
    To find your nearest label printing branch, click here.
    Take your parcel to your nearest post office. Make sure you keep your proof of postage receipt for tracking your parcel online. 
    Time to relax! We’ll drop you an email when your return has been processed. This can take up to 14 working days.
      *Please note:
      • Socks, tights, hats, headscarves, headbands, scrunchies, briefs, earrings and soaps are non-refundable for hygiene reasons.
      • We will refuse a refund if the item is returned in an unsatisfactory condition. Returns need to be made unwashed, unworn, with no marks or dirt and with their original tags

      International Returns

      If you placed your order before Tuesday 29th April, you have 40 days to return your order - please use this returns portal

      If you have placed your order after this date, please use this returns portal.


      FAQs

      • Can I exchange an item
        for a different item?
      • What if my exchange
        request is out of stock?
      • Can I return
        a sale item?
      • Can I return an item
        I bought in your shop?
      • Can I return my online
        order to your shop?
      • Will my shipping
        be refunded?
      • How can I return
        my eBay order?

      We can only exchange like-for-like, for the same product in a different size.

      If the item is out of stock, we will automatically refund you the full the amount.

      Yes, sale items can be returned for a refund or exchange.

       

      Yes! This can be returned within 30 days, following the UK Exchange instructions above. Make sure to include your order number found your email receipt.

      You can return any items to our store, within 30 days. Please show your order confirmation email to the team.

      If you paid for standard shipping and return the full order, we will refund the shipping cost for you.

      If you upgraded to next day or Saturday delivery and return your full order, we will refund the standard shipping cost of £3.50 only. 

      Please generate your free returns label through the eBay listing you initially purchased the item from. This will make sure that we can provide a refund as soon as your return reaches us. We cannot provide exchanges for eBay orders.

      Please note that eBay orders cannot be returned in store.