IMPORTANT RETURNS & EXCHANGE UPDATE...

The UK is now in lockdown for at least 3 weeks until 10th April to mitigate the impact of COVID-19. This may be extended. We will keep you updated. The safety of our team is our number one priority. To keep our team safe, our returns department is now closed and our team is at home with their families. 

Please DO NOT POST YOUR RETURNS OR EXCHANGES BACK TO US until after the UK government imposed lockdown is over. Our returns department is temporarily closed and the parcel could be returned to you. If you've sent the parcel already, please check the tracking.

It's also important that you stay at home unless absolutely necessary to help slow down the spread of COVID-19 in your country.

We have extended our returns policy until 30 days after UK lockdown is over for all purchases from 1st March and we will be able to process your return or exchange then. Below you will find the information on how to return when this is all over.

For any questions, you can check out our FAQ below or contact our lovely Customer Happiness Team: Beth, Liv & Ash (who are all working from home) at hello@lucyandyak.com

The returns label link and international returns addresses will be live again once Lockdown is over in the UK.

UK Returns

All UK returns are completely FREE! When the lockdown is over there will be a link on this page to our Royal Mail portal where you can download a free label to send them back to us. Check back on the 10th April for an update. 

USA Canada 

WE NOW HAVE A DOMESTIC RETURNS ADDRESS FOR USA & CANADA

So you only pay for your return to Florida or Ontario... we'll sort the rest!

Once our lockdown in the UK is over, the information on how to return them will be available here. Check back on the 10th April for an update. 

GERMANY, FRANCE, SPAIN, ITALY, POLAND AND AUSTRALIA

WE NOW HAVE A DOMESTIC RETURNS ADDRESS FOR THE ABOVE COUNTRIES. 

So you only pay to returns them to a local address in your country, we'll take care of the rest. 

Once our lockdown in the UK is over, the information on how to return them will be available here. Check back on the 10th April for an update. 

Rest of World

Once our lockdown in the UK is over there will be a returns address listed here that you can post your return to. Check back on the 10th April for an update. 

A big thank you from us 

Thank you for your patience during these difficult times, this was not a decision we have taken lightly as we are aware this is not ideal for you and we apologise hugely for any inconvenience caused.

Sending you big hugs and kisses from our whole team!

Love, Lucy, Chris & The L&Y family xx