***New Brexit Information for our European Customers***
On orders placed from 8th Jan 2021, the VAT and courier handling fee will be included in the retail price and shipping price at checkout.
You will NOT pay any VAT or DHL fees at delivery.
If you had to pay VAT on an EU delivery in January 2021, please contact our Customer Happiness team HERE with proof of payment and order number and they will refund you the VAT.
At the moment we cannot ship European orders over £120/€135 due to additional Duty fees.
Sorry for any inconvenience.

Shipping Services and Prices

Location

Service

Courier

Estimated Delivery Time in working days

Cost

Free Above

United Kingdom

1st Class Post (socks & pins)

Royal Mail

1-2 days

£1.00

-

Standard

Royal Mail

3-5 days

£3.50

£45

Express

DPD

1-2 days

2 days to NI

£5.00

£60

USA

Express

DHL Express

2-4 days

$10*

$65*

Canada

Standard

DHL

Up to 14 days (due to Customs)

$25* CAD

$200* CAD

Ireland, Germany, France, Netherlands, Belgium, Luxembourg, Monaco

Express

DHL Express

1-3 days

€17*

No option at the minute

Switzerland Express DHL Express 1-3 days 18* CHF 120* CHF

Norway

 Express

DHL Express

1-3 days

174* NOK

1160* NOK

Denmark

 Express

DHL Express

1-3 days

122* DKK

No option at the minute

Sweden

Express

DHL Express

1-3 days

166* SEK

No option at the minute

Rest of Europe

Express

DHL Express

1-3 days

€20*

No option at the minute

Australia

Standard

DHL

3-5 days

AUS $25*

AUS $150*

New Zealand

Standard

DHL

3-5 days

NZ $25*

NZ $150*

Rest of World

Standard

DHL

4-7 days

£30*

£150*

*Please allow for minor discrepancies currency conversions

What’s the cut-off time for next day delivery? 

If you place your order before 12:00 Midday (Monday - Friday GMT), we’ll dispatch it the same day.

Any orders placed after Midday will be dispatched the next working day.

Please note we don't dispatch on a Bank Holiday or weekend, any orders will be delivered the next working day.

Special Transit Areas

UK offshore Islands, Scottish Highlands, Jersey, Guernsey and Isle of Man please add an extra day to the estimated UK delivery times. 

How do I track my order? 

Please Enter your correct email and phone number at checkout so we can send you delivery updates.

Track your parcels here:

DPD: https://www.dpd.co.uk/content/how-can-we-help/index.jsp

Also check out the DPD app which allows you to track all your DPD deliveries in one place, allows you to set your delivery preferences, leave safe options and much more

DHL: https://www.logistics.dhl/gb-en/home/tracking.html

Also check out the DHL app which allows you to track your delivery, update delivery options, rearrange a missed delivery and so much more.

Will I be charged customs & Import fees? 

As all orders are currently shipped from England and so you may be subject to additional import fees upon delivery.

USA – All orders above US$800 will be subject to an import tax. For more information, please check with the US Customs and Border Protection Department.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for further info.

New Zealand - All orders above NZD$1000 will be subject to import duties. This figure can vary depending on the value of the goods in the parcel. You can get an estimate from the New Zealand Customs Service website.

Canada - All GST, PST & HST charges are to be paid by the recipient of the items on the parcel's arrival into customs as notified by the courier.

EU - If goods are valued at more than €22 including shipping, delivery, insurance and handling charges, VAT + Customs fees will be payable.

If goods are valued at more than €135, VAT + customs duty + customs fees will apply.

We can’t be held responsible for any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Can I amend my delivery address?

We ask that you’re as precise as possible when entering delivery details as we cannot be responsible for any charges incurred as a result of a parcel being undeliverable for any reason.

If you have made an error and need to make an amendment to your address, both DPD and DHL have the options within their tracking to amend your address, leave safe instructions, arrange re-delivery and so much more.

If you do get stuck please contact us and we will do our bit make sure your Lucy and Yak's reach you.