This website uses cookies to collect information.


What is a cookie?

Use of cookies on this website

Our cookies

Third party cookies

How to manage cookies



Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites.  Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions).  Cookies do not harm your computer.  If you would like to learn more about cookies in general you can visit



Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website.  We do not use cookies to collect or record information such as your name, address or payment details.


We use cookies on this website for the following main purposes:


for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;

to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;

to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and

to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. 


Most web browsers automatically accept cookies.  Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website.  By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy.  If you do not consent, you must either disable cookies or refrain from using this website. Please see below how to disable cookies.




You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required.  How to do this will depend on the browser you use.  We have provided further information below on how to check which browser you use and how to manage cookies. 


Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:



Microsoft Internet Explorer 6,7,8

Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox

Go to 'Tools' and select Options 

Click the Privacy icon

Click on Cookies and choose 'allow sites to set cookies'

Google Chrome

Go to 'Tools' and select Options

Click 'Under the Hood'  and select the 'Content settings' button within the 'Privacy' section

Choose 'Allow local data to be set'


Safari on OSX

Click 'Safari' and select 'Preferences' 

Click 'Security' then 'Accept cookies'

Mozilla and Netscape on OSX

Click on 'Mozilla' or 'Netscape' and select 'Preferences'

Find ‘Cookies’ under 'Privacy & Security'

Select 'Enable cookies for the originating web site only'

Microsoft Internet Explorer on OSX

Click 'Explorer' and select 'Preferences'

Find 'Cookies' under ‘Receiving Files’

Select 'Never Ask' 


Click 'Menu' and select 'Settings'

Select 'Preferences' and then 'Advanced' 

Select 'Accept cookies'


If you are not happy with the way that we use cookies then you should delete Lucy and Yak cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)