IMPORTANT UPDATE TO RETURNS

The UK is now in lockdown for at least 3 weeks until 10th April. This may be extended. We will keep updating you. For the safety of our team, our returns department is now closed and our team is at home safe. 

Please DO NOT post your returns or exchanges back to us until after the UK government imposed lockdown is over. Our returns department is temporarily closed and the parcel will be returned to you. Also stay at home unless absolutely necessary.

We have extended our returns policy until 30 days after lockdown is over for all purchases from 1st March and we will be able to process your return then.

For any questions, you can check out our FAQ below or contact our lovely Customer Happiness Team at hello@lucyandyak.com

A
ll UK returns are completely FREE! When the lockdown is over there will be a link on this page to our Royal Mail portal where you can download a free label to send them back to us.