Hi Chloe,
Thanks for taking the time to leave us a review. We are so sorry to hear this has been your experience, especially at such a busy time for you.
Unfortunately we aren’t able to offer refunds for price differences when items go into the sale, even if that happens shortly after purchase. Sale pricing is based on stock and seasonal changes, and we need to apply this policy consistently for all customers. For that reason, the option we’re able to offer is a full refund via return if you’re no longer happy with the item.
We will pass all this feedback on to our team for you. If you’d like to share any further thoughts with our team, you can reach them on this email: PositiveChange@lucyandyak.com. If you do choose to email our Positive Change team, that inbox isn’t monitored in real time, so replies may not be immediate. Every message is read and they’ll get back to you as soon as they can.
If you need anything else from us, feel free to pop a reply to the email response to this reply!
Many thanks,
Lucy & Yak