Name: Avi - Long Sleeve Raglan T-Shirt in Cream & Brown
Brand: Lucy & Yak
SKU: AVI-CRE-COT-343-XL
Price: 12.0 GBP
Availability: OutOfStock
Rating: 4.45 (55 reviews)

Product Description

Avi is our new long sleeve raglan top.
Available here in Cream & Brown!

Our Fit

Fitted tee
Long Raglan Sleeve
Mid length to sit at top of the hip
High crew neck with rib trim

Fabric & Care

60% Organic Cotton, 40% Recycled Polyester
OCS certified
Machine washable

Modelled by

Marion, UK 10, 5ft 8, wears S

Payment Options

Lucy and Yak offers a wide range of secure payment options, including Apple Pay, Google Pay, Klarna, Clearpay, Shop Pay and bank / credit cards. The payment options available to you will vary depending on where you live and which device, phone or web browser you are ordering from. If you have any questions regarding payment, please contact us.

Shipping & Returns

Lucy & Yak offers fast worldwide shipping using Royal Mail, Deutsche Post or DHL, depending on the destination country. All orders sent via Deutsche Post and DHL are trackable via the couriers' website or mobile app. These can also be used for redirection/leave safe options. Orders are dispatched Monday to Friday and any orders placed after 5pm on Friday UK time are picked and dispatched on the following Monday (excluding UK public holidays). For full details of our current shipping rates and destinations, please go to our delivery page or alternatively contact us. If you need to return anything you order from us, you can do so within 30 days of receiving your order. Visit our returns page here.

Product Code: AVI-CRE-COT-343

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Shocking customer service

I purchased a top just 8 days before it went into the sale and contacted customer service to ask for a refund of the price difference. This was refused, despite the very short time frame. I explained that I’m a new mum, so going back to the store to return and repurchase the item is not practical or realistic for me at the moment, but no flexibility or goodwill was shown at all.

For a situation that could have been resolved easily, the response felt unsympathetic and unhelpful. Disappointing customer service and not the kind of experience I would expect.

Hi Chloe,

Thanks for taking the time to leave us a review. We are so sorry to hear this has been your experience, especially at such a busy time for you.

Unfortunately we aren’t able to offer refunds for price differences when items go into the sale, even if that happens shortly after purchase. Sale pricing is based on stock and seasonal changes, and we need to apply this policy consistently for all customers. For that reason, the option we’re able to offer is a full refund via return if you’re no longer happy with the item.

We will pass all this feedback on to our team for you. If you’d like to share any further thoughts with our team, you can reach them on this email: PositiveChange@lucyandyak.com. If you do choose to email our Positive Change team, that inbox isn’t monitored in real time, so replies may not be immediate. Every message is read and they’ll get back to you as soon as they can.

If you need anything else from us, feel free to pop a reply to the email response to this reply!

Many thanks,
Lucy & Yak

Nice but see through

I am a size 12 on top and the M is fitted, could have gona for a L for a looser fit. Unfortunately the white of the shirt is very see through. I will keep it as i do like the top a lot but it is a shame

Hey Catherine

Thanks for getting in touch with feedback about your Avi top.

We’d love to help you out with sizing - we understand that it's sometimes a little difficult finding the best fit. I would really recommend checking out our fit guide.

You can also check out this out here
https://lucyandyak.com/pages/sizing

This page should give you an idea of how our clothes are intended to fit which should help when picking your Yaks!

We have also popped you an email regarding the rest of your feedback!

All the best,
Lily

It's gorgeous, beautiful colours. But so, so short. I have to wear it under a longer t-shirt or dungarees. I nearly sent it back, but it's lovely. Disappointed as I buy a lot of clothes from L & Y

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Avi - Long Sleeve Raglan T-Shirt in Cream & Brown